Other Help Areas
About Our Returns Policies
Amazon.com, and many sellers on Amazon.com, offer returns for most items within 30 days of receipt of shipment. You can use this page to learn about our returns policies. Most items sold on Amazon.com follow our general returns policies, but some products have different policies or requirements associated with them.
Requirements for a Full Refund
Seller Returns Policies
While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. Some sellers, such as wineries, won't accept returns. However, they may provide refunds. You can view each seller's return policy in the Online Returns Center. If you have questions before you place an order about a seller's return policy, please see the seller's profile page which is linked to from the product page. Shipping and handling charges for returning items shipped by a seller are borne by the buyer.
Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.
Note: If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee.
Eligible baby items (including clothing sizes 0-24 months) purchased from Amazon.com and most sellers can be returned within 90 days of receipt of shipment. Returns should be in new and unopened condition. Breast pumps need to be returned unused in their original condition with the factory seal and packaging intact.
Watches, Jewelry, and Collectibles
Items from these categories with a value of $75 or more must be returned using a trackable shipping method. Items valued more than $500 must also be insured. All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Jewelry and watches that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. A 15% restocking fee will be applied to any items missing their original documentation.
If for any reason you are not satisfied with your magazine purchase, please contact the appropriate subscription service provider. In most cases, the magazine subscription can be refunded for any remaining issues. The service provider can also update your address or help with any other concerns you may have.
You can find the magazine service provider by checking the order details in Your Account. To find contact information for all of our magazine service providers, go to Contact Magazine Customer Service.
When you order a subscription to an online newspaper or periodical, you'll receive a physical packet in the mail with login instructions. If you decide you don't want the subscription before you've opened the packet and accessed the website, you're welcome to return the unopened packet for a full refund.
If you've already opened the packet and accessed the online periodical, then the subscription cannot be canceled.
Automotive Items with a Published Manufacturer's Warranty
If you have purchased an automotive item shipped from and sold by Amazon.com, Amazon will directly honor the manufacturer's published warranty. Please contact Amazon Customer Service for assistance with a warranty claim.
For items purchased from a seller other than Amazon.com please contact the seller.
Amazon Basics Warranty Coverage
If you have trouble with your AmazonBasics product after the return timeline has passed, please Contact Us. We'll be happy to help you in any way we can, such as replacing the item under the AmazonBasics warranty. Additionally, if you have an AmazonBasics product that is eligible under your AmazonBasics warranty, you can always choose to exercise your rights under that warranty.
All computers sold by Amazon.com are supported by the computer's manufacturers. In the unlikely event that a computer appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty.
Amazon.com cannot accept returns of items purchased for in-store pickup from physical Office Depot stores. You can return or exchange these items at any Office Depot location nationwide.
Items with FREE Return Shipping
The following categories have FREE Return Shipping on eligible items when purchased from Amazon.com:
Kindle and Digital Content
For information about returns policies specific to Kindle or Digital items, go to Kindle Return Policies.
Cell Phones with Service
For information about returns policies specific to Cell Phones with service, go to Cell Phones with Service Return Policies.
Other Help Sites