Amazon.com Help: About Identifying Whether an E-mail is from Amazon

About Identifying Whether an E-mail is from Amazon

Here are some ways you can tell whether an e-mail is actually from us. If you determine someone has sent you an e-mail posing as Amazon, please report it.

Amazon.com e-mails:

Never ask you to reply with personal information.

We collect personal information only through the Amazon.com website. Personal information includes things like:

Your social security number or tax identification number
Your credit card number, PIN number, or credit card security code (including "updates" to any of the above)
Your mother's maiden name
Your Amazon.com password

Provide instructions on how to verify account information through the Amazon.com website.

We'll never prompt you to verify account information through a link in the e-mail.

Don't contain unsolicited attachments.

We won't include an attachment you weren't expecting.

Are proofread.

Typos and grammatical errors aren't common.

Only link to sites that begin with "http://"something".amazon.com".

Legitimate sites have a period before "amazon.com". Sites such as "payments-amazon.com" are not actually Amazon. We'll also never use an IP address (string of numbers) followed by directories, such as "http://123.456.789.123/amazon.com/".

Note:

If the message is an order confirmation, look in Your Orders and see if there is an order that matches the details for the one in the e-mail. If it doesn't match an order, the message isn't from Amazon.
If the message asks you to update your payment method, go to Your Account and click Manage Payment Options in the Payment section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

Ask the Community: Post your question in the General Help Forum or Kindle Help Forum.

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