Troubleshooting Your Kindle

Select your problem from the list for helpful troubleshooting solutions

Most issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Go to Quick Fix: Restart Your Kindle

Hardware

• Battery Won't Stay Charged

Connect

• Can't Connect to Wi-Fi

Buy, Download, and Sync

• Didn't Receive Content
• Content Won't Download
• Accidentally Purchased Book
• Notes & Highlights Don't Sync
• Furthest Page Read Won't Sync

Books & Periodicals

• Book Won't Open
• Book Has Missing Pages or Content Errors

Your Account

• Kindle is Registered to the Wrong Account
• Forgot Amazon Password
• Forgot Kindle Passcode

If you want to return your Kindle or Kindle Content, go to Kindle Return Policies.

Kindle Tools

Know Your Kindle

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